Terms & Conditions

These terms apply to all bookings made with BookADholPlayer ("we", "us", "our"). By getting a quote, paying a deposit or booking a dhol player through our website, you ("you", "the client") agree to these terms.

1. Quotes & pricing

• The price shown is an all‑in quote based on the details you provide (number of dhol players, date, and location) and includes travel from your nearest available dhol player — there are no hidden extras.
• Quotes are valid at the time they are generated. Your date is only held once a deposit has been paid.
• If the details of your event change (date, location, number of players), your price may be re‑quoted.

2. Booking & deposit

• To secure your date, a 50% deposit of the total quoted price is required. Your booking is confirmed only once the deposit has been received.
• The deposit is non‑refundable, as it secures your date and reserves our team for your event (see Cancellations below).
• Payments are processed securely by Stripe. We do not store your card details.

3. What happens after you pay your deposit

• Your booking is confirmed instantly and your date is locked in.
• A member of our team will be in touch within 24 hours to put you in contact with the lead dhol player who will be at your event, to confirm timings and any final details.

4. Balance payment

• The remaining 50% balance is due on the day of the event, before the performance, unless otherwise agreed with us in writing.
• Accepted balance payment methods will be confirmed by our team.

5. Cancellations & changes

• Cancellation by you: the 50% deposit is non‑refundable. If you cancel within 7 days of the event, the full balance may remain payable, as the date and performers have been reserved for you.
• Rescheduling: we'll always try to accommodate a change of date, subject to availability. Please give us as much notice as possible.
• Cancellation by us: in the unlikely event we must cancel (for reasons within our control), you'll receive a full refund or the option to reschedule.

6. Performance

• We provide the number of dhol players stated in your booking. In the rare event a booked player is unavailable, we will arrange a suitable replacement of equal standard.
• Please let us know the running order and timings in advance so the performance fits your event.

7. Your venue & responsibilities

• You are responsible for ensuring there is safe and suitable access and space for the performance, and that any necessary permissions from your venue have been obtained.
• We reserve the right to stop a performance if the environment is unsafe for our team or guests. Abusive or threatening behaviour towards our performers will not be tolerated.

8. Liability

• We are not liable for any failure or delay caused by circumstances beyond our reasonable control (including severe weather, traffic, illness, or other force majeure events). In such cases we will work with you to reschedule or refund where appropriate.
• Our total liability for any booking is limited to the total amount paid for that booking.

9. Photography & media

We may take photos or video of our performance for promotional use. If you'd prefer we didn't, just let us know in advance and we'll respect your wishes.

10. Your information

We only use the details you provide to manage your booking and contact you about your event. We do not sell your information. See how to reach us below for any data requests.

11. Contact us

These terms are governed by the laws of England & Wales.